Your wellbeing is our priority

At eg999 Responsible Gaming
— Keep the Fun Safe

Gaming is for fun — not stress. eg999 believes gaming is truly enjoyable when players understand their limits and play mindfully. Our Responsible Gaming tools and guidelines are here to help you stay in control at all times.

This site is for users aged 18 and above only.
🛡️
Responsible Gaming
eg999 is always here for you. Our support team is available 24/7 to help with any concerns.
Safe Environment 24/7 Support Self-Exclusion Feature
18+
Age Restriction Is Mandatory
24/7
Support Services
6
Protection Tools
0 BDT
Support Is Completely Free

Let gaming be Aware & In Control

Responsible Gaming means enjoying gaming while staying mindful of your time, money, and mental wellbeing. At eg999, gaming should be a source of entertainment — not a way to earn money or escape stress.

We encourage every player to set a budget before playing, avoid going over their time limit, and never chase losses with bigger bets.

  • Use gaming for entertainment only
  • Set a budget before you play
  • Stop Trying to Chase Your Losses
  • Spend Time with Family & Friends
  • Take a Break from Gaming When You're Stressed
  • Don't Hesitate to Seek Help When You Need It

Recognize the Warning Signs

  • Spending beyond your budget
  • Placing bigger bets after a loss
  • Gaming is causing conflict with family
  • Unable to focus on work or studies
  • Feeling uneasy when trying to stop gaming
  • Playing with borrowed money or debt
If even one of the above signs applies to you, contact eg999 Support right away. We're here to help — no judgment.

Responsible Gaming Tools & Features

Eg999 provides a range of practical tools to help you enjoy a safe and controlled gaming experience.

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded — keeping you from going beyond your budget.

Session Time Control

Set automatic alerts or logout after a set period of time. Encourage yourself to take breaks instead of playing for long stretches without stopping.

Cooling-Off Period

Take a self-imposed break lasting anywhere from 24 hours to 30 days. During this time, you will not be able to log in to your account, protecting you from making impulsive decisions.

Self-Exclusion Feature

Use long-term self-exclusion to suspend your account for a set period or permanently. It's one of the most effective safeguards available.

Gaming Activity Review

Review your monthly gaming history, wager amounts, and time spent. Understand for yourself whether your patterns are healthy.

Expert Support Services

Eg999's trained support team is with you 24/7. Reach out via live chat for any concerns — completely confidential.

Your Gaming Check Your Habits

Ask yourself the questions below. If more than three of your answers are "Yes", it's a sign that your gaming habits need a closer look.

  • Have you spent beyond your set budget?
  • Do You Get Upset After a Loss?
  • Hiding your gaming from people close to you?
  • Has gaming affected your sleep or eating habits?
  • Struggling to stop even when you want to?
  • Lost interest in other activities or hobbies?
This is not a medical diagnosis, but these questions can help raise your awareness of your own situation.

Understand Your Risk Level

Players can fall into different risk levels:

Low Risk (Green Zone)60%
Moderate Risk (Yellow Zone)25%
High Risk (Red Zone)15%

If you fall into the moderate or high-risk category, start using eg999's protection tools and seek professional support if needed.

Protection Tools How to activate it

Log in to your account

First, log in to your eg999 account and go to the "Account Settings" section.

Open the "Responsible Gaming" Tab

Look for the "Responsible Gaming" tab in your settings.

Choose Your Preferred Tool

Set deposit limits, session timers, a cooling-off period, or self-exclusion — whichever suits your needs.

Confirm & Save

Confirm your changes. Limits take effect immediately and cannot be increased easily.

Contact Support

If you have trouble with your settings or want to self-exclude, contact our support team directly via live chat.

Review regularly

Review your gaming activity report at least once a month and adjust your limits if necessary.

At eg999 Safe Gaming Golden Rules

Responsible Gaming is more than just setting limits — it's a mindset. The habits below will help keep your gaming experience genuinely enjoyable.

  • Set aside a separate entertainment budget: Only use money for gaming that you can afford to lose without it affecting your daily life.
  • Don't play on impulse: Avoid gaming when you're feeling down, angry, or lonely.
  • Take regular breaks: Take at least a 15-minute break every hour and get up for a short walk.
  • Don't play expecting to win: Gaming is a game of chance. Winning is never guaranteed — keep that in mind.
  • Keep up with other hobbies: Make time for family, friends, sports, and other activities.
  • Don't play before bed: Stop gaming at least one hour before going to bed.

Our Commitment

At eg999, Responsible Gaming isn't just a policy — it's a core value of our platform.

  • Age Verification Is Mandatory
  • Monitoring Suspicious Behaviour
  • Proactive Outreach When Needed
  • Full Confidentiality Guaranteed
  • Free Professional Support Referral
We want you to enjoy eg999 in a healthy, happy way for the long term.

Responsible Gaming Questions About

Yes, completely safe. Once self-exclusion is active, you will not be able to log in, but your account balance remains intact. Once the self-exclusion period ends, you can log in as normal and withdraw your balance.

Yes, reducing your deposit limit takes effect immediately. However, increasing your limit has a 24–72 hour cooling-off period — this is intentional to prevent impulsive decisions.

If you think a family member may be struggling with a gaming problem, talk to them calmly. If needed, reach out to eg999 Support — we can assist with third-party requests and provide information on professional counselling services.

You won't receive any promotions or bonuses during your cooling-off period. However, we believe your mental health and wellbeing matter far more than any bonus. Once you return after your break, our promotional offers will still be there for you.

For permanent self-exclusion, contact our support team via live chat. We will complete the process and any remaining balance will be returned to your registered payment method. Once permanently closed, the account cannot be reopened.

Yes, gaming addiction is a recognized mental health condition acknowledged by the World Health Organization (WHO). There is no shame in it — many people face this issue, and recovery is possible with the right support. eg999 is always here to help you.

Play at eg999 — Responsibly, and with enjoyment

Following Responsible Gaming practices makes gaming truly enjoyable. Create an account at eg999 today and use our safety tools to enjoy a secure gaming experience.

18+ Verified Self-Exclusion Feature 24/7 Support Responsible Gaming
বাংলা